The year 2020 is just around the corner. With the new decade coming in just a few months, you’ll want to upgrade your business by injecting some artificial intelligence into your business strategy. You read that right. With everyone being on the digital landscape now, one way to take your business up to a new level is with artificial intelligence.
If you’re struggling to think of ways to do that, don’t fret. We’re here to share with you simple but effective ways to add AI into your business this 2020.
1. AI chatbots
AI chatbots aren’t your ordinary autoreplying machine. New and improved chatbot automation are much smarter and intuitive. They learn along the way and adapt accordingly to customer queries. The best part? AI chatbots don’t need a day-off. They are available to service your website visitors 24 hours a day, 7 days a week. That’s a lot of money saved on your part and more customers satisfied!
Using predictive analytics, you can create a more tailored experience for your customer whether it’s when they open their email, visit your website, or checkout with their cart. With AI, you can customize more than just their but also product suggestions, the types of correspondence they receive, or the mode of payment to offer.
Businesses are not immune to hacks. If you run yours online, it’s important that your customers are able to do transactions securely. With AI, you can enhance that security further via identity verification and assessing risk profiles.
AI is able to process millions of data in just a few minutes. Imagine the amount of time you could save by having AI process all your accounting information then have a human accountant verify that it is correct? There’s less error and more accuracy; this is very beneficial for business.
How to Make the Most Out of AI For Your Business
Now that you know what common types of AI to implement, here are some tips for making the most out of it.
- Get familiar with AI
AI can be intimidating at first but once you learn about it, you’ll get sucked into this wonderful technology that takes your business to greater heights. By learning about AI, you’ll know what technology already exists and identify the types that your business needs. There are several courses and programs online that help you get acquainted with AI so you know how it can best benefit your organization.
- Set goals
Now that you are familiar with AI, it’s time to think of ways for this technology to be used in your business. Is it to simplify the overwhelming amount of data you have? Do you want better customer relations? Do you want to learn more about your customer’s behaviour? Are you curious about the ways you can grow your revenue? There are many aspects of your business that can greatly benefit from AI. It’s a matter of recognizing what they are.
- Start small
Begin implementing your AI with simple tasks. This will allow you to create a foundation for which to build more complex AI upon. Keep a record of every single AI technology you’ve applied in your business and track the results. Is it providing value to your business? If so, keep implementing it and scale back on those that aren’t.
- Train your staff
AI doesn’t have to take away people’s jobs. Your existing staff can work alongside with it to improve your business process. Once you’ve implemented AI, it’s important to retrain your staff for their roles. Get them familiarized with it and brief them on how their responsibilities will be changed with the help of this technology.
What is the first form of AI that you’re going to implement this 2020? Share your thoughts in the comments!