Let’s admit it; we all have some software that we simply can’t live without. In today’s world, people are rarely away from the computer for more than a day, so it’s only natural certain aspects get depended on.
If you work in an office, there are plenty of examples but everyone has that one program that’s irreplaceable. Maybe it’s a media editing suite, a data management package – it could be anything, but the simple facts remains that it forms a vital link in your operations.
This in turn, of course, begs the obvious question – what happens when it doesn’t work?
Avoid the risk
This would be a nightmare, to put it simply. If you can’t work, you can’t make money and the downward spiral continues. In this regard, any effort to protect yourself can be entirely justified, so why not consider the simple option of escrow for software.
Essentially, this puts the source code up for grabs under specific legal conditions. An agency that provides software escrow will hold onto this, only giving it out when it’s legally right to do so.
Why it’s important
So, why does this help? Well, the source code is one area of the product you don’t have access to as, under Software as a Service (SaaS) you don’t own the product. In this case, think of the code as the product and your lease as the front-end product.
In other words, you can’t fix it yourself, but this means the company providing the software is obliged to. It’s when this fails, you can legally argue your right to the code, because they have renegade the contract.
Normally, this would be a long and drawn out battle but, thanks to escrow, you can achieve a quick and easy resolution with actual results.
The simple threat
Now, admittedly, not all of would know what to do when we get our hands on the source code but that in itself is not always the point. For the most part, the sheer threat of the possibility is enough to get most companies to provide a working product.
In other words, by putting it up for escrow, the business has to ensure it keeps its end of the bargain and, likewise, the act itself ensures you have the right software provider to work with – one that is dedicated and committed.
On the other hand, if your provider is not interested in escrow, they’re arguably expecting to fail. Out of the two, which would you rather work with and become dependent on?