Opening a virtual office might sound like something from a futuristic film. You picture robots and computers doing all the work that you pay full-time workers to do in your own office. A virtual office is a little less futuristic than that. These offices feature employees who work from home with their own computers and telephones. They can handle many of the tasks that you do daily and may even help you save money on labor costs. If you’re on the fence about creating a virtual office, take a look at some of the more impressive things those offices can do.
Email Management
Even if you take care when putting your email address out there, you may still find your message box filled with spam and emails that you will never read. A virtual office worker can help you manage and keep track of your emails. They can actually access the account, move spam to your trash can or delete those messages entirely and put the most important messages at the top of the box. A virtual assistant can even read the emails and let you know which ones you should respond to immediately.
Order Tracking
The post office and major shipping companies now let you track the packages that you send and the packages coming to you. You can usually enter a numeric code that will show you where that package is in the world. When you send and receive a lot of mail throughout the week though, keeping track of all those packages is extremely hard. With a virtual assistant, you can let the assistant track all those packages, let you know when customers will receive orders and let you know when to expect a package of your own.
Order Processing
Order processing is one of the best virtual office services that you can buy. When a customer places an order online, he or she pays with a credit card or debit card. You then process the order, notify the warehouse of the order, package the order and arrange for shipping. A virtual assistant can handle each of those steps for you and ensure that the order gets to the customer as quickly as possible. They can even send the customer an email with the order’s tracking number in it.
Customer Contact
Good business owners know that they must stay in contact with customers, but answering phone calls and responding to emails can take up a lot of time. Virtual offices can take over that contact for you. You can create a virtual call center staffed with employees who can answer questions and handle customer complaints. The offices can also handle problems relating to declined payment methods. If a customer places an order with a credit card that doesn’t work, the assistant can contact the customer, explain the problem and process a new payment method. With these services, you can save money and time while running your business.
