Here's a decent blog entry by Christopher Koch over at CIO, who attempts to shed some light on the ever tempestuous relationship between IT & users. I've honestly never seen this much thought go into the background & explanation of this age-old argument.

"There is little hope that IT will ever truly be aligned with the business--at least if you judge by this sometimes hilarious, sometimes maddening conversation thread on Slashdot a couple of weeks ago. It displays all the worst behaviors of business and IT people—and by accident reveals some good lessons."